Synchronization Tips and Tricks
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A few guidelines on how to use 123 Sync
If your items are not synchronizing, 99% of the time it is a setting. Follow these steps before contacting us:  
1.Check if there are any errors on the Processing Log. These errors will explain that occurred.  
2.If items are not being picked up, reset the Intelligent Updater Settings on the Synchronization settings and run it again.  
3.Make sure that you have the correct sync settings set in the Synchronization Tab for the user. Click on the user and check the settings.  
4.Make sure that you have selected the correct Outlook folders  
5.Make sure that you are viewing the correct user's activities in Act! and matching them to Outlook  
6.Contact Filters. If using contact group or calendar filters, ONLY contacts and activities associated with those contacts will sync, everything else is ignored, including the MyRecord (unless it is part of the group).  
 
Setups and stuff  
Go to our web site at http://www.123sync.com and go through the video tutorials.  
 
Exchange  
We have posted quite a few video tutorials on Exchange on our web site. Go there and view them. These tutorials keep growing with time....